Returns Information

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep your invoice / order number.

When you return an item, you may see different return options depending on the item, or reason for return.

To return an item you ordered:

Go to the Online Returns Centre, and click Return items

Find the order you want to return, and click Return an item from this order. If you don’t see the order you’re looking for, select another option from the See more menu, and then click Go.

Select the items you want to return.

Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Comments box.

To continue, do one of the following:

  • If the item was sold by, select your return option.
  • If the item was sold by a Seller, click Submit for Approval.